Your health information is sensitive personal information under the Data Privacy Act of 2012. We collect only what we need to care for you, we share it only with the people involved in your care and the suppliers that make the clinic work, and we keep it only as long as the law requires.
When you send an enquiry or book an appointment, you agree that we may contact you about that enquiry by SMS, phone or email, and that we may keep a record of the visit and of the care you receive.
Marketing messages are a separate choice. You can tick or untick that box at any time, and saying no does not affect your treatment or any enquiry you send us.
Before a treatment we ask about your health: your concerns, medical history, medicines, allergies, pregnancy or breastfeeding, and previous aesthetic or medical treatments. We ask because it changes what is safe for you.
This information is stored with your clinical record, is visible only to practitioners and staff who need it, and is never used for advertising.
You give consent for a specific treatment in writing or on screen at the clinic, after your practitioner has explained what it involves, what the realistic downtime is, and what alternatives exist.
You can withdraw consent for future treatment or for marketing at any time by telling any branch or writing to our clinic email. Withdrawing consent does not affect records we are required to keep, and it does not apply to care already provided.
With your agreement, we may share parts of your record with another clinic, hospital or laboratory involved in your care, or with a doctor you ask us to coordinate with.
Where we are required by law to report to a government agency, we will tell you what we reported unless the law prohibits it.
We keep clinical records for at least ten years after your last visit, and longer where the law requires, so that future practitioners can see your history. Afterwards they are securely destroyed.
Records are held in access-controlled systems with encrypted connections and backups. Access is logged, and we investigate any suspected breach and notify you where the law requires it.
You can ask what information we hold about you, ask for a copy, ask us to correct anything wrong, ask us to erase or block information where the law allows, object to particular processing, and ask for your information in a portable format.
You can also complain to the National Privacy Commission. Our team will help you exercise any of these rights; ask at the branch or write to the clinic email on our contact page.