Gluta RepubliQ Aesthetics operates aesthetic and wellness clinics in Cebu, San Pedro and Bacoor. We are the personal information controller for the information described in this policy.
Questions about privacy, or a request to exercise your rights, can be sent to the clinic email address on our contact page or raised at the branch where you are treated. We aim to respond within fifteen working days.
Identification and contact details you give us: your name, mobile number, email address, preferred branch and, where relevant, your birth date and gender.
Appointment and commercial records: treatments booked and attended, practitioner notes, prices paid, packages or memberships, and messages you send us.
Health information you share with our practitioners: your concerns, medical history, medicines, allergies, pregnancy or breastfeeding status, and consent records. This is sensitive personal information and we treat it with additional care.
Technical information from this website: the pages you visit, the campaign or link that brought you here, your approximate location from your IP address, and the device type you used.
To respond to your enquiry and arrange appointments you ask for.
To provide care safely: assessing your skin, planning treatment, recording what was done, and following up.
To run the clinic: scheduling, reminders, billing and receipts, membership administration, and inventory of products used.
To improve our services and, where you have agreed, to send offers and updates. Marketing consent is separate from the consent you give for treatment and can be withdrawn at any time.
Where you are a client or patient, we rely mainly on the performance of our agreement with you and on the provision of health care, together with your consent for sensitive personal information and for marketing.
Where the law requires records to be kept, for example for tax or regulatory purposes, we process information to comply with those obligations. We also have a legitimate interest in keeping our clinics secure and our services working properly.
Our practitioners and staff who need the information to care for you or to run your visit.
Suppliers who help us operate, such as our booking and hosting providers and our payment channels, under contracts that limit their use of the information to the service they provide.
Professional advisers, auditors and, where we are required to do so, government agencies such as the Bureau of Internal Revenue and the Department of Health.
We do not sell personal information, and we do not share health information for advertising.
Enquiry records that do not become client records are kept for two years, then deleted.
Clinical records are kept for as long as the law and professional guidance require, which is generally at least ten years after your last visit, and longer for records involving minors.
Marketing contact details are kept until you withdraw consent or ask to be removed.
Access to clinical information is limited by role, and staff accounts require strong passwords and, where available, a second factor. Activity on client records is logged.
Data is stored on access-controlled systems, transmitted over encrypted connections, and backed up. We review access and retention regularly and investigate any suspected breach.
If a breach occurs that is likely to give rise to serious harm, we will notify you and the National Privacy Commission as required by law.
You have the right to be informed, to object to processing, to access your information, to correct it, to have it erased or blocked in the circumstances allowed by law, to claim damages, to data portability, and to lodge a complaint with the National Privacy Commission.
To exercise any of these rights, contact us with your name, the branch you attend and what you would like us to do. We may ask for proof of identity before acting, and we may need to keep certain records where the law requires it.
This website uses a small session cookie so that forms work and so that we can remember which page you came from when you send an enquiry. It does not build a profile of you across other websites.
Where you arrive from a campaign link, we record the campaign, the landing page and the referrer alongside your enquiry so that we can answer you in context.
We review this policy when our services or the law change. The version published here applies from the date shown at the end of the page, and material changes will be announced on this website.